SUPPORT FOR YOU
These six services form a complete closed loop from “information access” to “ideal delivery.” They are progressively structured to fully support the COLORS “Iron Triangle” cooperation model among the brand, designers, and integrators.
01. Resource HubThe Full-Dimension Official Website Platform
Positioning
The most efficient and authoritative information hub between us, designers, and integrators. More than just a product catalog or technical data library, it is the most powerful project-operations toolkit in your hands.
Core Value
Time-saving, precise, and professional – it completely eliminates the hassle of massive information retrieval, document verification, and technical parameter confirmation in the early stages of a project.
Service Description
Our official website is designed as a “one-stop project management and product resource library.” You can:
1. Rapid Product Filtering Use a multi-dimensional intelligent filtering system (space type, beam angle, color temperature, wattage, mounting method, etc.) to quickly lock onto the ideal luminaires that match your design concept.
2. One-Click Full Technical Document Package Every product page integrates a complete “digital twin” resource library, including: Key product features and selling points brochure Detailed technical specification sheets Precise CAD dimension drawings and 3D model files Standardized IES/LDT photometric files Authoritative third-party test reports and certifications Installation instructions and maintenance guides
3. Personalized Dashboard After registration and login, you can favorite products, create project lists, and review history records – keeping project management clear and organized.
02. Flexible ConfigurationTailored Customization & On-Demand Selection Mall
Positioning
Breaking the constraints of standardization, it allows your creativity and project uniqueness to be 100% realized. This is your secret weapon to stand out from the competition.
Core Value
Differentiation, flexibility, and competitiveness – meeting the ever-present customization needs of high-end projects and turning “impossible” into “possible”.
Service Description
Our online store offers not only standard products, but also a “personalization center.” You can:
1. Online Visual Configuration For specific product series, select different modules – such as length, color, optical accessories, mounting accessories, color temperature, and wattage – just like building blocks, and preview the customized product form in real time.
2. Non-Standard Requirement Submission For deep customization that cannot be configured online (e.g. special appearance, irregular structures, exclusive logos), submit your sketches or requirements through the “Customization Consultation” channel. Our engineering team will evaluate feasibility and contact you within 24 hours.
3. Customization Case Library The mall features a “Customization Cases” area, showcasing past tailor-made solutions for different projects and inspiring your design applications.
03. Design ToolkitProfessional Software & Plugin Tools
Positioning
Seamlessly integrating our products into your design workflow, making creativity visual and data-driven, and laying a professional foundation from the very beginning.
Core Value
Efficient, precise, and reliable – greatly simplifying the lighting simulation and calculation process and ensuring the physical feasibility of design solutions.
Service Description
To empower your design work, we provide:
1. Proprietary Configuration Software For our unique flexible linear lights and linear lighting systems, we offer a dedicated configuration and simulation software. Simply input spatial dimensions and design requirements, and the software automatically generates luminaire layouts, estimates quantities, and provides 3D previews.
2. Industry-Standard Plugins We provide official plugins for mainstream lighting design software such as DIALux evo and Revit. After installation, you can access our complete product library directly within the software, including all IES files and real spectral data, for precise illuminance simulation, false-color analysis, and energy consumption calculations.
3. Continuous Updates & Technical Support All software and plugins are free to download and update, accompanied by detailed tutorial videos and online customer service, ensuring you always work with the latest version.
04. Delivery Commitment“Custom · Small · Fast · Multi · Quality” Supply Chain Assurance
Positioning
This is our most solid commitment to project implementation. It connects design with reality, ensuring your project blueprint is perfectly transformed into a real space.
Core Value
Certainty, efficiency, and zero worry. Leave complex supply chain management to us; you only need to focus on design and project execution.
Service Description
We have distilled our delivery principles into five core commitments:
1. Customize Production is based on project needs, not stock inventory. Whether it is fine-tuning a standard product or deep customization, we respond quickly with a project-specific solution.
2. Small Batch No minimum order quantity. We actively respond to any order size with flexibility. Small-batch orders are handled with ease, and large-volume production is even more seamless.
3. Fast Delivery Relying on flexible production lines and an agile supply chain, we provide highly competitive lead times for customized orders. We also offer flexibly arranged batch deliveries and emergency replenishment according to project progress.
4. One Stop Supply We are your one-stop procurement partner. From downlights, spotlights, magnetic track lights, linear lighting, and decorative pendants to intelligent control systems, we integrate the full range of products required for the project under unified quality standards and delivery, saving you the trouble of multi-party coordination.
5. Reliable Quality Quality is our lifeline. All products pass international and domestic certifications such as CE, UL, and CCC, and are backed by comprehensive warranty services. We provide a “Quality Assurance Promise” – we take full responsibility for any quality issue, ensuring you always work with the latest version.
05. Full-Journey SupportProject Lifecycle Technical Service
Positioning
We are your most reliable technical backbone, accompanying you from concept to reality and ensuring the precise realization of your design intent.
Core Value
Professional, reassuring, and carefree. Leave technical challenges to us and focus on creating beautiful experiences.
Service Description
Our technical services run through the entire project lifecycle:
1. Pre-Design Collaboration During the scheme development phase, our lighting application engineers can participate remotely or on-site, assisting with luminaire selection, lighting calculation review, glare control analysis, and intelligent control system architecture planning.
2. Mid-Phase Technical Consultation During bidding or proposal presentations, we provide technical support to answer technical questions from owners or general contractors, provide performance comparison data, and enhance the persuasiveness of your proposal.
3. Post-Construction On-Site Support Installation Guidance – We provide detailed installation drawings and videos, and dispatch technicians on-site when necessary to ensure correct installation of complex luminaires.
Commissioning Service – For intelligent lighting systems, our commissioning engineers can support system integration, scene setup, and user training remotely or on-site.
Emergency Response – A 7×24-hour technical support hotline is available. For sudden on-site technical issues, we are committed to providing an initial solution within 2 hours.
06. iDeaLuMia®Ideal Lighting Environment Standard & 9-Step Delivery Method
Positioning
This is the soul and ultimate pursuit of our brand. It transforms the abstract concept of “good light” into a quantifiable, executable, and verifiable scientific system, setting an industry benchmark.
Core Value
Standard, commitment, and result assurance. It proves to end clients and partners that we deliver not just a collection of luminaires, but a scientifically designed, predictable, ideal lighting environment.
Service Description
iDeaLuMia® is our defined “ideal lighting environment” standard. It is a multi-dimensional, progressive lighting design and value management tool. It ensures that the entire lighting service solution – from product development and lighting design to construction, commissioning, and operation & maintenance – achieves a logical closed loop across five dimensions: physical, spatial, emotional, usage, and value. This guarantees that design rationale and evaluation criteria fully meet client expectations.
To ensure the perfect delivery of iDeaLuMia®, we have created the 9-Step Delivery Method – a full-process service system that effectively connects design creativity to implementation. From “need” to “vision,” and from “vision” to “what you see is what you get,” it provides end clients with layered protection from proposal to delivery to maintenance, ensuring the lighting environment turns out as expected – creating a truly ideal lighting environment.